FAQ

You Find The Answer Here!

How do I choose the correct size?

Please use our specific size guide which is shown with each item.

How do I return my item?

Items can be returned for an exchange or refund within 30 days from the date of purchase. Please note that customised/personalised items are not eligible for exchange or refund.
Return address:
Hippowarehouse, Unit 5, Chelsea Close, Leeds, LS12 4HP

How do I personalise my item?

Please use the contact us button to send us the image/text you would like printing.

Delivery

Next day delivery is available on orders which are placed before 2pm (weekdays only). Please select this option at checkout. This service may not be available on bulk or custom orders. Please contact us if you require further delivery information.

When will my order be despatched?

Orders are despatched Monday to Friday. If orders are placed on a weekend or a bank holiday, your order will be despatched the next working day.

Opening times

You can purchase your item online 24 hours, 7 days a week. However, if you do need to speak to us or send us a message, our customer service department is available 8am to 4pm, Monday to Friday.